Dial by URL

What does it do?URL

Our dial by URL feature enables you to integrate external applications such as Call Management with our service. It does this by allowing you to specify a number to dial through a web URL.

How do I set it up?

Once we’ve received a dial request, we will ring the IP telephone you’ve specified to originate the call from. Once you’ve answered the ringing device,¬†we’ll place an outbound call to the number specified in your Dial by URL request

Customisable Music on Hold

What does it do?Music on Hold

You don’t always want your caller to hear what you’re saying, for example if you’re asking a colleague for information. Our VoIP service provides a selection of professional quality music which your customers can hear once they’re placed on hold. On most VoIP phones, press the hold key during a call to place a caller on hold. Once selected on your control panel, the caller will automatically hear the hold music. To return them from hold, press the line key that the call is on.

Inbound

Our VoIP service allows you to see your caller’s ID when you receive a call. Furthermore, with our Inbound Caller ID, if you choose to forward a call, the recipient will see the ID of the original caller, eliminating any confusion.

Outbound

When making a call, you can show or hide your caller ID either globally or on a call by call basis. Simply enter 141 before the number you would like to dial. With our VoIP service, you can display an alternative caller ID to your call recipient, providing you have verified ownership of the number you’d like to display.

How do I set it up?

Step 1.

Select the ‘My Audio Files’ menu in your control panel to display all of your recordings.

Step 2.

Click the title of the selected recording to display Audio File Information.

Step 3.

Tick the box beside ‘Use this file for music on hold’ to activate the recording. A tick will then appear in the updated ‘Your Audio Files’, confirming your selection.

Personal Control Panel

What does it do?control

With our personal control panel, a member of staff is able to log in to their own telephone number. This means that they don’t have access to all numbers, but are able to do things like configure their own routing, set their caller ID and listen to their voicemail.

How can this benefit me?

  • Secure system
  • All features together in one place
  • Each phone can be configured separately according to the individual

How do I set it up?

Instead of logging in with an email address, a member of staff simply needs to log in using their VoIP username and password, and they’ll be presented with a basic Control Panel.

Three Way Calling

What does it do?3waycalling

Our Three Way Calling feature means that you have the ability to connect with two others in order to have a mini telephone conference.

How can this benefit me?

  • Quickly discuss things with more than one party
  • Convenient

Whisper

What does it do?Whisper

Our Whisper facility allows you to define a recording that is played to you when an external call is connected. You can have a different recording for each number that you have with us, so you will know exactly where each call comes from. This feature can be used for example if you have multiple numbers in different area codes. Your caller will continue to hear ringing while the short audio file is played to you.

How can this benefit me?

This feature is particularly useful when analysing the success of marketing campaigns where a different number has been provided to customers, when you have different numbers in different area codes, or for entrepreneurs who have different businesses but one office.

  • Simplifies customer identification
  • Instant information about each caller
  • Implementing the Whisper feature will allow you to answer the call appropriately depending on which phone number or area has been called.

How do it set it up?

Step 1.

Select the Routing Wizard within ‘Out of hours routing’ on your control panel.

Step 2.

Click the option beside ‘Send the call to one or more internal/ external destinations’ to display parameters beneath.

Step 3.

Scroll down to ‘Advanced Settings’ and click on the drop down menu next to ‘Connection whisper’. From here you can select a recording that has already been uploaded to ‘My Audio Files’ or upload a new audio file via the options box.

Line Display Name

What does it do?1.line display name

If you have multiple numbers with Usomo, it is often useful to know which number has been dialled by your caller. Our Line Display Name feature allows you to pre-set a display name that will appear on your VoIP phone when a call arrives.

How can this benefit me?

This feature is particularly useful when analysing the success of marketing campaigns where a different number has been provided to customers, when you have different numbers in different area codes, or for entrepreneurs who have different businesses but one office.

How do I set it up?

Step 1.

Select the telephone number you want to name within ‘Your Numbers’ on your control panel. This takes you to the ‘General information’ page.

Step 2.

Enter your Line Display Name into the ‘display name’ field.

Music Whilst Ringing

What does it do?1.Music Whilst Ringing

As well as music on hold, customers can be greeted with music or a short audio message while their call is ringing.

How can this benefit me?

  • Create professional image
  • Reassure customers their call is being answered by the correct person
  • Selection of professional quality music

How do I set it up?

Step 1.

Select the Routing wizard within the ‘Out of hours routing’ on your control panel.

Step 2.

Click the option beside ‘Play a message to the caller’ to display the parameter below.

Step 3.

Select the audio file you want to play from the drop down menu next to ‘Message to play’ or alternatively scroll to the bottom of the menu to upload a new recording.

Voicemail Live~Change how your numbers route outside of your normal business hours.

What does it do?Voicemail Live

Voicemail Live allows you to listen to a message as someone is recording it then either choose to answer the call whilst the message is being left, or leave the caller to finish their voicemail. If you want to speak to the caller while a message is in progress, simply press 1.

How can this benefit me?

  • Manage your voicemail instantly
  • Screen calls effectively
  • Identify unknown numbers

How do I set it up?

Step 1.

Select the Routing Wizard within the ‘Out of hours routing’ on your control panel.

Step 2.

Click the option beside ‘Finish by sending the call to voicemail’ to display parameters below.

Step 3.

Tick the box next to ‘Enable Voicemail Live’.

Hunt Groups~Change how your numbers route outside of your normal business hours.

What does it do?Hunt Groups

Hunt Groups (also called Multiple Routing) allows calls to ring on multiple phones. The call is connected to the first phone that answers. This feature could be used across different rooms in an organisation, with home workers, or with an individual anywhere else in the world provided that they have an internet connection.

You can also answer a colleague’s phone by dialling 22 and pressing ‘send’ on your handset.

How can this benefit me?

  • Ensure all calls are answered
  • Enhances the experience of remote working
  • Creates a fully integrated system between different locations
  • Include external mobile or landline numbers in addition to your Usomo VoIP phone

How do I set it up?

Step 1.

Select the Routing Wizard within the ‘Out of hours routing’ on your control panel.

Step 2.

Click the option beside ‘Send the call to one or more internal/ external destinations’ to display parameters beneath.

Step 3.

Go to ‘Internal VoIP phones to ring’. You can then tick the box next to each individual number to specify which are to be included. Alternatively input numbers into ‘External telephone numbers to ring’.

Call Delivery Assurance~Change how your numbers route outside of your normal business hours.

What does it do?1.Call Delivery Assurance

When forwarding calls to different destinations, it is possible that a forwarded call may by answered by a voicemail system should the operator be unavailable. This could cause both annoyance to the caller, and also result in wasted time as the customer keeps phoning back. Usomo Call Delivery Assurance ensures that a real person answers the forwarded call before it is connected.

How can it benefit me?

  • Maintain Professionalism
  • Increase Efficiency
  • Ensure customers aren’t lost in the routing process

How it works

Our system plays a short message to the receiver, asking if they would like to accept the call. If the receiver fails to accept the call, it will be diverted to the next step on your routing plan.

How do I set it up?

Step 1.

Select the Routing Wizard within the ‘Out of hours routing’ on your control panel.

Step 2.

Click the option beside ‘Send the call to one or more internal/ external destinations’ to display parameters beneath.

Step 3.

Scroll down to ‘Advanced Settings’ and click on the drop down menu next to ‘Call delivery assurance’. Select ‘On’ to activate Call Delivery Assurance.