What does it do?
When forwarding calls to different destinations, it is possible that a forwarded call may by answered by a voicemail system should the operator be unavailable. This could cause both annoyance to the caller, and also result in wasted time as the customer keeps phoning back. Usomo Call Delivery Assurance ensures that a real person answers the forwarded call before it is connected.
How can it benefit me?
- Maintain Professionalism
- Increase Efficiency
- Ensure customers aren’t lost in the routing process
How it works
Our system plays a short message to the receiver, asking if they would like to accept the call. If the receiver fails to accept the call, it will be diverted to the next step on your routing plan.
How do I set it up?
Select the Routing Wizard within the ‘Out of hours routing’ on your control panel.
Click the option beside ‘Send the call to one or more internal/ external destinations’ to display parameters beneath.
Scroll down to ‘Advanced Settings’ and click on the drop down menu next to ‘Call delivery assurance’. Select ‘On’ to activate Call Delivery Assurance.