What does it do?
As well as music on hold, customers can be greeted with music or a short audio message while their call is ringing.
How can this benefit me?
- Create professional image
- Reassure customers their call is being answered by the correct person
- Selection of professional quality music
How do I set it up?
Select the Routing wizard within the ‘Out of hours routing’ on your control panel.
Click the option beside ‘Play a message to the caller’ to display the parameter below.
Select the audio file you want to play from the drop down menu next to ‘Message to play’ or alternatively scroll to the bottom of the menu to upload a new recording.