What does it do?Out of Hours Routing

It allows you to specify routing depending on the time of day, and whether or not it’s a bank holiday. For example, you can choose to play a certain message when your business is closed, rather than the call just ringing out.

How can this benefit me?

  • Appear professional to customers
  • Create a message thanking a customer for calling, and stating the opening hours
  • or Specify calls to be routed to an ‘out of hours’ number after a certain time
  • Choose whether or not to include Bank Holidays in your routing
  • The whole process is automated so there is no need to constantly adjust

How do I set it up?

Step 1.

Select ‘Out of Hours Routing’ on your Control Panel and choose if you would like to include Public Holidays. The Out of Hours Routing Wizard is programmed with Public Holidays as published by the DTI for England and Wales, Scotland and Northern Ireland. Simply select the region you require.

Step 2.

Choose your opening hours for each day.

Step 3.

Choose which numbers you would like to apply ‘Time of Day’ routing to and save.